Frequently Asked Questions

Typical website projects take 4-8 weeks depending on complexity. A simple brochure site might be ready in 3-4 weeks, while a complex e-commerce or custom web application can take 8-12 weeks. We will provide a detailed timeline during our discovery phase.

We offer project-based pricing tailored to your specific needs. Our websites start from $2,500 depending on scope and complexity. We also offer monthly retainer packages for ongoing support and marketing services.

Yes! Our Sitecare packages include hosting, security updates, backups, performance monitoring, and priority support. We also offer monthly marketing retainers for SEO, paid ads, and content creation.

We specialize in modern web technologies including React, Next.js, Astro, and WordPress. For e-commerce, we work with Shopify and WooCommerce. We choose the best technology stack based on your specific requirements and goals.

Absolutely. We offer comprehensive digital marketing services including SEO, Google Ads, social media advertising, and conversion rate optimisation. Every website we build is optimised for search engines from the ground up.

Yes! While we are based in Auckland, we work with clients across New Zealand and internationally. Most of our communication happens via video calls, email, and our project management tools.

Website costs in NZ vary based on complexity. A basic business website costs $2,500-$5,000 and takes 2-4 weeks. A professional business website costs $5,000-$12,000 and takes 4-8 weeks. An e-commerce website costs $8,000-$25,000+ and takes 8-16 weeks. Enterprise websites start at $25,000. The average cost for a professional business website is around $7,500.

SEO costs in NZ typically range from $1,500-$3,500 per month for a standard retainer with a minimum 6-month commitment. A one-off SEO audit costs $500-$1,500. Enterprise SEO ranges from $3,500-$10,000+ per month. SEO delivers the highest ROI of any marketing channel — an average 8x return on investment.

We serve a wide range of industries including professional services, e-commerce, trades (plumbers, electricians, carpenters, landscapers), healthcare, hospitality, real estate, property management, finance, automotive, logistics, tourism, accommodation, restaurants, non-profits, education, manufacturing, and SaaS companies.

We are a full-service agency that combines design, development, and marketing into one unified strategy through our Lucid Launch System. Many agencies specialise in just one area. We take a results-driven approach with measurable outcomes, operate as an extension of your team, and maintain complete transparency throughout every project. We have 60+ five-star Google reviews and have launched over 150 websites.

The Lucid Launch System is our proven 4-step methodology: Discover (understand your business, audience, and competition), Design (strategy and conversion-focused design), Deliver (build, test, and launch), and Grow (optimise, track, and iterate). This unified approach ensures every element of your digital presence works together to drive measurable results.

Yes. We offer full payment upfront with a 5% discount, 50% deposit with 50% on completion, and monthly payment plans for projects over $10,000. Ongoing services like Sitecare and SEO retainers are billed monthly.

We track measurable business outcomes, not vanity metrics. For websites, we monitor conversion rates, lead generation, and user engagement. For SEO, we track organic traffic, keyword rankings, and leads from search. For paid ads, we measure cost per lead, ROAS (return on ad spend), and total revenue generated. Every client gets regular reporting with clear metrics.

Yes. We build e-commerce websites using Shopify and WooCommerce. Our e-commerce projects typically cost $8,000-$25,000+ depending on the number of products, payment integrations, and custom functionality required. We focus on conversion-optimised design, fast page loads, and seamless checkout experiences.

Yes. We manage Google Ads (Search, Performance Max, Display, YouTube) and Meta Ads (Facebook and Instagram). Our case studies show results like 120 plumbing leads at $7.21 each, 494 car sales leads in 4 months, and 10.94x ROAS for e-commerce campaigns. We handle strategy, setup, creative, and ongoing optimisation.

Yes. We develop iOS and Android mobile apps using Flutter and React Native for cross-platform compatibility. We have built commission calculators, live tracking apps, loyalty card apps, and more. Mobile app development pricing starts from $10,000 depending on complexity.

Our web design process follows five steps: (1) Discovery — we dive deep into your business, goals, and target audience. (2) Strategy & Wireframes — we map out the user journey and create wireframes focused on conversions. (3) Design — custom visual designs with full mockups before any code. (4) Development — clean, modern code built for performance. (5) Launch & Support — thorough testing, smooth handover, and ongoing support.

We serve all of New Zealand including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Palmerston North, Napier, Nelson, Rotorua, New Plymouth, Whangarei, Invercargill, Whanganui, and Gisborne. We also work with international clients in Australia, USA, Canada, Germany, and India.

The easiest way to get started is to book a free consultation call at lucidmedia.co.nz/book-a-call. During this call, we will discuss your business goals, current challenges, and how we can help. You can also email us at info@lucidmedia.co.nz or call +64 27 582 4369.

Yes. We offer conversion rate optimisation (CRO) services that improve your existing website through A/B testing, UX improvements, landing page optimisation, and performance tuning. We also offer SEO services that can dramatically improve your rankings and traffic without changing your design. Sometimes small changes deliver big results.