Frequently Asked Questions

Typical website projects take 4-8 weeks depending on complexity. A simple brochure site might be ready in 3-4 weeks, while a complex e-commerce or custom web application can take 8-12 weeks. We will provide a detailed timeline during our discovery phase.

We do not publish a public rate card. Every engagement is scoped and custom-quoted after a free discovery call so the investment matches the actual project, not a generic tier. We work with project-based pricing for builds and monthly retainers for ongoing services like SEO, paid ads, and Sitecare.

Yes! Our Sitecare packages include hosting, security updates, backups, performance monitoring, and priority support. We also offer monthly marketing retainers for SEO, paid ads, and content creation.

We specialize in modern web technologies including React, Next.js, Astro, and WordPress. For e-commerce, we work with Shopify and WooCommerce. We choose the best technology stack based on your specific requirements and goals.

Absolutely. We offer comprehensive digital marketing services including SEO, Google Ads, social media advertising, and conversion rate optimisation. Every website we build is optimised for search engines from the ground up.

Yes! While we are based in Auckland, we work with clients across New Zealand and internationally. Most of our communication happens via video calls, email, and our project management tools.

Across the NZ market, a basic business website tends to sit around $2,500-$5,000 and take 2-4 weeks; a professional business website $5,000-$12,000 over 4-8 weeks; an e-commerce build $8,000-$25,000+ over 8-16 weeks; and enterprise sites from $25,000 upward. These are market averages, not Lucid Media rates - we scope and quote every engagement individually after a free discovery call.

Across the NZ market, SEO retainers typically sit at $1,500-$3,500/month for a standard engagement, one-off audits at $500-$1,500, and enterprise SEO at $3,500-$10,000+/month. These are market averages, not Lucid Media rates. We custom-quote every SEO engagement after a free audit and strategy call. SEO consistently delivers one of the highest ROIs of any marketing channel over a multi-year horizon.

We serve a wide range of industries including professional services, e-commerce, trades (plumbers, electricians, carpenters, landscapers), healthcare, hospitality, real estate, property management, finance, automotive, logistics, tourism, accommodation, restaurants, non-profits, education, manufacturing, and SaaS companies.

We are a full-service agency that combines design, development, and marketing into one unified strategy through our Lucid Launch System. Many agencies specialise in just one area. We take a results-driven approach with measurable outcomes, operate as an extension of your team, and maintain complete transparency throughout every project. We have 60+ five-star Google reviews and have launched over 150 websites.

The Lucid Launch System is our proven 4-step methodology: Discover (understand your business, audience, and competition), Design (strategy and conversion-focused design), Deliver (build, test, and launch), and Grow (optimise, track, and iterate). This unified approach ensures every element of your digital presence works together to drive measurable results.

Yes. We typically work with a deposit on kick-off and the balance on completion, with milestone-based payment plans available for larger projects. Ongoing services like Sitecare and SEO retainers are billed monthly. Exact payment terms are finalised during the proposal stage after a discovery call.

We track measurable business outcomes, not vanity metrics. For websites, we monitor conversion rates, lead generation, and user engagement. For SEO, we track organic traffic, keyword rankings, and leads from search. For paid ads, we measure cost per lead, ROAS (return on ad spend), and total revenue generated. Every client gets regular reporting with clear metrics.

Yes. We build e-commerce websites using Shopify and WooCommerce. E-commerce builds are scoped based on product count, payment integrations, and custom functionality required - every engagement is custom-quoted after a free discovery call rather than sold from a fixed package. We focus on conversion-optimised design, fast page loads, and seamless checkout experiences.

Yes. We manage Google Ads (Search, Performance Max, Display, YouTube) and Meta Ads (Facebook and Instagram). Our case studies show results like 120 plumbing leads at $7.21 each, 494 car sales leads in 4 months, and 10.94x ROAS for e-commerce campaigns. We handle strategy, setup, creative, and ongoing optimisation.

Yes. We develop iOS and Android mobile apps using Flutter and React Native for cross-platform compatibility. We have built commission calculators, live tracking apps, loyalty card apps, and more. App engagements are custom-scoped and quoted after a free discovery call - the investment depends on feature set, integrations, and platform complexity.

Our web design process follows five steps: (1) Discovery - we dive deep into your business, goals, and target audience. (2) Strategy & Wireframes - we map out the user journey and create wireframes focused on conversions. (3) Design - custom visual designs with full mockups before any code. (4) Development - clean, modern code built for performance. (5) Launch & Support - thorough testing, smooth handover, and ongoing support.

We serve all of New Zealand including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Palmerston North, Napier, Nelson, Rotorua, New Plymouth, Whangarei, Invercargill, Whanganui, and Gisborne. We also work with international clients in Australia, USA, Canada, Germany, and India.

The easiest way to get started is to book a free consultation call at lucidmedia.co.nz/book-a-call. During this call, we will discuss your business goals, current challenges, and how we can help. You can also email us at info@lucidmedia.co.nz or call +64 27 582 4369.

Yes. We offer conversion rate optimisation (CRO) services that improve your existing website through A/B testing, UX improvements, landing page optimisation, and performance tuning. We also offer SEO services that can dramatically improve your rankings and traffic without changing your design. Sometimes small changes deliver big results.