Custom Refund & Returns Management System
Replacing spreadsheets with smart automation
80%
Faster Processing
100%
Data Accuracy
15hrs
Saved Weekly
The Challenge
TSB Living, a major e-commerce player, was managing refunds and returns through Excel spreadsheets. This process that was slow, error-prone, and couldn't scale with their growth.
Our Solution
Engineered a comprehensive, multi-user refund and return management system for TSB Living with a relational database, user-friendly web interface, and automated workflows for processing requests.
Our Development Process
A proven methodology that delivered results
Requirements Analysis
We mapped out your business requirements and technical needs, defining clear specifications for the solution.
Architecture & Planning
We designed a scalable solution architecture, selecting the right technologies and frameworks for your needs.
Development & Testing
We built using modern frameworks with comprehensive testing to ensure reliability and maintainability.
Deployment & Support
We deployed with zero downtime and provided ongoing support to ensure smooth operation.
Our Automation Process
A proven methodology that delivered results
Process Mapping
We mapped your existing workflows to identify automation opportunities and inefficiencies to eliminate.
Integration Design
We designed seamless integrations between your tools and systems, ensuring data flows correctly.
Implementation
We built and tested automated workflows, ensuring reliability and handling edge cases gracefully.
Monitoring & Maintenance
We set up monitoring to ensure reliability and provide ongoing maintenance to keep systems running smoothly.
The Results
Here's what we achieved for Custom Refund & Returns Management System
80%
Faster Processing
100%
Data Accuracy
15hrs
Saved Weekly
"Jason has been awesome in the work he has done for us - he is fast, very responsive and professional. Would highly recommend!"
Joel D'leema
Director, TSB Living
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