REFUND & RETURN POLICY 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund on any services we offer.

To be eligible for a return, the service we provided must have been delivered to you in the past 7 days!

To still apply for a return, we require a receipt or proof of purchase such as an invoice that needs to be emailed to info@lucidmedia.co.nz with a statement attached to it saying what you want a refund for and why.

There are certain situations where only partial refunds are granted: (if applicable)
* Any solution that is not working in the way it is intended to or there are missing functions/features for no justified reason(s), we are able to provide a partial refund, however due to the nature of our business model refunding service based goods is difficult, thank you for understanding.

Refunds (if applicable)

Once your refund request is received and analysed by our support team, we will send you an email to notify you that we have received your returned request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lucidmedia.co.nz